We're straight up about how we handle your info. No corporate mumbo-jumbo here - just real talk about keeping your data safe.
Last updated: November 4, 2025
Look, we get it - privacy policies can be a snooze fest. But here's the deal: we actually care about your personal info and want you to know exactly what's happening with it.
At Lumar Eon Thspire Fitness, we're not just trainers and coaches - we're also guardians of your data. Whether you're signing up for a HIIT class, booking cryo sessions, or just browsing our site, we collect certain bits of information. This policy breaks down what we grab, why we need it, and how we keep it locked down.
We follow Canadian privacy laws (PIPEDA, if you wanna get technical) and we're committed to being transparent. No hidden agenda, no selling your email to spam bots. Just honest practices from folks who'd rather be spotting your squats than dealing with data breaches.
When you join our community or book a session, we'll ask for the basics:
Since we're all about high-altitude training and pushing limits safely, we need to know:
We collect payment details for memberships and services - credit card info, billing address, that kinda thing. But heads up: we don't actually store your full credit card numbers. That's handled by our secure payment processor.
When you visit our website, we automatically collect some technical bits:
We're not collecting your info just for kicks. Here's what we actually do with it:
We'll never use your health data for marketing. That stuff stays strictly between you, your trainer, and anyone who needs to know for safety reasons.
We're not in the business of selling your info. Period. But there are a few situations where we share data with trusted partners:
These folks are bound by contracts to keep your data confidential and only use it for the specific services they provide to us.
If the law demands it, we'll share your info with authorities. Think court orders, subpoenas, or protecting someone's safety. We're not thrilled about it, but we'll comply with legal obligations.
If we ever sell the gym or merge with another business (not planning on it, but ya never know), your data might be part of that transfer. We'd give you a heads up and make sure the new owners respect this privacy policy.
Sometimes we might wanna share your success story or testimonial. We'll always ask first and get your explicit okay before plastering your progress pics anywhere.
Not the chocolate chip kind, unfortunately. Digital cookies help us make your experience better. Here's the breakdown:
These are the must-haves that make the website actually work. They remember your login, keep your shopping cart intact, and handle security stuff. You can't really turn these off without breaking the site.
These help us see which pages are popular, where folks are clicking, and how long they're sticking around. It's all anonymous data that helps us fix bugs and improve the site.
If you see ads for us after visiting our site, that's these guys at work. They track your browsing to show you relevant ads. You can opt out through your browser settings.
Most browsers let you block or delete cookies. Just know that doing so might mess with how the site works. Check your browser's help section for instructions.
Your data, your rules. Here's what you can do:
Wanna see what we've got on file? Just ask. We'll send you a copy of your personal data within a reasonable timeframe (usually 30 days).
If something's wrong or outdated, let us know and we'll fix it. Changed your phone number? Got a new email? We'll update it right away.
Want us to wipe your info? We can do that, with some exceptions (like if we need to keep financial records for tax purposes or legal stuff). Send us a deletion request and we'll take care of it.
Every marketing email we send has an unsubscribe link at the bottom. One click and you're off the list. You'll still get important stuff like booking confirmations, though.
If you gave us permission for something specific (like using your testimonial), you can take it back anytime. No hard feelings.
If you think we're not handling your data right, you've got the right to complain to Canada's Privacy Commissioner. We'd prefer to work it out directly, but that option's always there.
To exercise any of these rights: Email us at info@lumareonthspire.info or call (604) 555-8742. We'll verify your identity and get moving on your request.
We take security seriously - like, really seriously. Here's how we protect your stuff:
All sensitive data (especially payment info) is encrypted both when it's traveling over the internet and when it's sitting on our servers. We use SSL/TLS protocols - the same tech banks use.
Only staff who actually need access to your data can see it. Our trainers see your health info, front desk sees your contact details, but nobody's browsing around for fun. Everyone signs confidentiality agreements.
We backup data regularly so if something crashes, we're not scrambling to recover your membership info.
Paper records (yeah, we still have some) are locked up tight. Our office isn't accessible to the general public.
Look, no system is 100% hack-proof. We do everything we can to keep your data safe, but we can't guarantee absolute security. If there's ever a breach, we'll notify you ASAP and tell you what happened and what we're doing about it.
Your part: Keep your password secure. Don't share your login credentials. Log out when you're done using shared computers. Basic stuff, but it matters.
Our services are generally for adults, but we do have some youth programs for teens aged 13-17.
We don't knowingly collect data from kids under 13. If we find out we accidentally did, we'll delete it immediately. Parents, if you think we've got info on your under-13 kid, please contact us right away.
If you're between 13 and 17, we need parental consent before you can sign up. Parents or guardians will need to complete the registration process and provide the medical/emergency info. They'll also have access to all data we collect about their teen.
We take extra care with youth members' data and never use it for marketing purposes beyond what's necessary to run programs they're enrolled in.
We might update this privacy policy from time to time. Maybe laws change, maybe we add new services, maybe we just realize we can explain things better.
When we make changes, we'll:
Big changes that affect how we handle sensitive health data? You'll hear from us directly and we'll ask for renewed consent if needed.
We recommend checking this page occasionally, especially if you're concerned about privacy. The current version always supersedes older versions.
Got questions about this privacy policy? Confused about something? Wanna exercise your privacy rights? We're here to help.
(604) 555-8742
Mon-Fri: 6am-9pm, Sat-Sun: 7am-7pminfo@lumareonthspire.info
We respond within 24-48 hours2847 Granville Street
Vancouver, BC V6H 3J4
Canada